At SanareX Pharmaceutical Pvt Ltd, we strive to provide the best products and services to our customers. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy below for more information on how we handle refunds:
1. Eligibility for Refunds
Refunds are granted under the following conditions:
- The product is defective, damaged, or not as described.
- The product is returned within 30 days of purchase.
- Proof of purchase (e.g., receipt or order confirmation) is provided.
2. Non-Refundable Items
Some items are non-refundable, including but not limited to:
- Products that have been used or opened.
- Customized or personalized products.
- Items purchased through third-party retailers or vendors.
3. Refund Process
If you meet the eligibility criteria for a refund, please follow these steps:
- Contact our customer support team at info@sanarexpharma.com or call us at +91 6124522063 to initiate the refund process.
- Provide your order details and the reason for the return or refund request.
- Once your request is approved, we will provide instructions on how to return the product (if applicable).
- Refunds will be processed to the original payment method used for the purchase.
4. Processing Time
Refund requests will be processed within 7–10 business days after we receive the returned product or approve your refund request. Please note that it may take additional time for the refund to appear in your account depending on your payment method and financial institution.
5. Exchanges
If you would prefer an exchange instead of a refund, please contact our customer support team, and we will be happy to assist you in finding an appropriate replacement product.
6. Contact Us
If you have any questions regarding our refund policy or need assistance with a return, please reach out to our customer support team:
SanareX Pharmaceutical Pvt Ltd
Phone: +91 6124522063
Email: info@sanarexpharma.com